We want you to love your handmade paranda. Because our products are carefully handcrafted, we have specific guidelines for returns and exchanges.
Returns
We accept return requests within 7 days of delivery if the item arrives:
- Damaged
- Defective
- Incorrect
- Significantly different from the product shown on our website
The item must be unused, unworn, and returned in its original condition.
Handmade Product Variation
Our parandas are handmade, so minor variations in color, thread placement, beads, tassels, or finishing may naturally occur. These small differences are part of the handmade character of each piece and are not considered defects.
Damaged or Incorrect Item
If you receive a damaged or incorrect product, please contact us within 48 hours of receiving your order.
Please provide:
- Your order number
- Clear photos of the product
- Photos of the packaging
- A short description of the issue
This allows us to review the problem and provide the appropriate solution.
Non-Returnable Items
Returns may not be accepted for products that have been:
- Used or worn
- Washed or altered
- Damaged after delivery
- Returned without prior approval
- Returned after the applicable return period
Refunds
Once your returned item has been received and inspected, we will notify you about the status of your refund.
Approved refunds will be processed through the applicable payment method or another agreed method.
Exchanges
If you receive a defective or incorrect item, we may offer a replacement or exchange depending on product availability.
For return-related questions, contact:
Email: [Email Address]